How much is the delivery cost?

All materials are free of charge as it is our way to help you grow your clinic. We do have a cost of £5 plus VAT per order to help contribute towards the delivery of the materials regardless of where you are in the UK.

How long does it take to receive my items?

All orders are usually delivered within two to three working days. If for some reason we can’t deliver the materials within this timeframe we will contact you with a new delivery date.

I have not recieved my order?

We are sorry to hear your order has not arrived. Typically, the order should be delivered to you within two to three working days of you placing the order. Once the order is dispatched you should have received a dispatch confirmation email with tracking details. If you haven’t received you delivery after 3 working days of placing the order please contact our team of specialists using the following link https://eprint.merzaesthetics.co.uk/pages/contact-us or call 0370 703 0604.

I received the wrong items?

If you have received the wrong materials, please contact our team of specialists using the following link https://eprint.merzaesthetics.co.uk/pages/contact-us or call 0370 703 0604 who will be able to refund your order.

For the materials you have received in error you may either keep them or dispose of them.

I received the wrong quantities?

If you have received fewer materials than expected, please contact our team of specialists using the following link https://eprint.merzaesthetics.co.uk/pages/contact-us or call 0370 703 0604 who will be able to help you.

If you have received too many materials than expected you may either keep them or dispose of them.

I have a problem with my delivery?

For any delivery-related queries, please refer to the contact details provided above.

Where do you deliver to?

We deliver to the whole of the UK. Unfortunately, we do not deliver to the Republic of Ireland. However, you can still order and download a digital version of the marketing material.